MUHAMMAD ALAUDDIN

Operations Manager

01829-605264, 01613-605264
mdalauddin6052@gmail.com
Chhagalnaiya, Feni-3910

Professional Summary

An exceptionally skilled Operations Manager with a wealth of experience in service management, customer relations, and technical operations across various industries. Proficient in leading diverse teams, enhancing organizational efficiency and executing strategic plans that promote growth and customer satisfaction.

Core Skills

Team Leadership 95%
Client Relationship 90%
Strategic Planning 88%
Operations Management 92%
Business Development 85%

Computer Skills

MS Word
MS Excel
PowerPoint
WPS Office
Email
Internet

Languages

English
Bangla
Hindi

Personal Details

Date of Birth: 01 January 1994
Marital Status: Married
Religion: Islam
Nationality: Bangladeshi
Blood Group: A+ve
Height & Weight: 5′6″ & 70 kg

Key Achievements

Best Manager

Best center manager award recipient

90%

Customer satisfaction achieved

100%

Delivery in 24 hours ensured

35%

Manpower efficiency increased

Professional Experience

Operation Manager

Current

Travel Gurus International & Tech Gurus

Nov 2024 - Present

  • • Foster effective communication and teamwork within service department
  • • Maintain strong client relationships through professional guidance
  • • Identify and develop new business opportunities through market analysis
  • • Plan, organize, and control service operations for customer satisfaction

Assistant Manager

1000Fix Services Ltd. (Authorized XIAOMI Partner)

Nov 2022 - Oct 2024

Commerce View Complex, CDA Avenue East Nasirabad Chattogram

Center Manager

1000Fix Services Ltd. (Authorized XIAOMI Partner)

Aug 2020 - Oct 2022

Yahya Tower, CDA Avenue, Lalkhan Bazar Chattogram

Engineer

QuickFix Limited (Authorized XIAOMI Partner)

Jan 2019 - Jul 2020

Yahya Tower, CDA Avenue, Lalkhan Bazar, Chattogram

Engineer

Smart Technologies (BD) Ltd. (Authorized HUAWEI Partner)

Dec 2016 - Dec 2018

Faruk Chamber, Sheikh Mujib Rd, Chattogram

Sub-Assistant Engineer

Abul Khair Steel Ltd. (Hydrogen and Nitrogen Gas Plant)

Jan 2014 - Jun 2016

Madam-bibir hat, Chattogram

Academic Qualifications

Diploma in Engineering - 2013

Mechanical Technology

Feni Polytechnic Institute, Feni (BTEB)

CGPA: 3.20 out of 4.00

Secondary School Certificate (Dakhil) - 2009

Humanities

Niz Panua Islamia Dakhil Madrasha, Dhaka

GPA: 4.81 out of 5.00

Training & Certifications

Technical and Socio-Economic Skill Development

Star Bangla Technical Training Center, Gazipur

Duration: 3 Months (2013)

Skill Enhancement Training (SET)

Trust Technical Training Institute, BMTF, Gazipur

• Electrical House Wiring - 3 Weeks

• Welding & Fabrication (Arc & Gas) - 3 Weeks

• Plumbing & Pipe Fittings - 3 Weeks

• Army Discipline, Command & Industrial Fire Fighting

Total Duration: 3 Months

Industrial Attachment

Industrial Machine Operation & Maintenance

Bangladesh Industrial and Technical Assistance Centre (BITAC)

Duration: 12 Weeks (2012-13)

References

MD. TANVIN MAKSUD

Assistant Manager (Engineering)

Pacific Jeans Ltd.

Plot-14-19, Sector-5, CEPZ, Bangladesh

01752008827, 01911979995
pjl.engineering@pacificjeans.com